Refunds and returns

Returns

To initiate a return or exchange, please contact us at sale@czinc.cc.

If you change your mind about your purchase, we’re happy to exchange any item(s) within 7 days of the delivery date, provided the items are in new, unused condition and in their original packaging. After this 7-day window, a 15% fee will apply, along with additional fees for recovering original postage and handling. All returned items must be in resalable condition, including intact packaging.

Return shipping costs. Customers are responsible for return postage unless the product is deemed faulty. We recommend using postage insurance, as we cannot be liable for items lost in transit.

To process your return, we’ll require proof of purchase or a receipt. Please do not send your purchase back to the manufacturer.

Final sale items. Please note that items marked as “Final Sale” cannot be returned, including due to sizing errors. Final sale items are not covered under our change-of-mind policy.

Refunds

Once we’ve received and inspected your returned item, we’ll notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and the credit will be applied to your original payment method within a few days.

Restocking fees. For items returned after the 7-day grace period, a 15% restocking fee will be charged. We may charge up to 25% for restocking if the order is canceled for items that require custom orders or special manufacturing.

Handling fees. Due to the high volume of returns, we carefully inspect each item to ensure it’s in resalable condition and hasn’t been tampered with. To cover the additional labor involved, we charge a small handling fee for returns processed after the grace period.